KAVOVI Helps / customer care
Cancellation and refund policy.
KAVOVI Helps services are provided by Carlis D Hatcher Sr Inc. This policy applies to services purchased through this website. Booking an unpaid conversation does not create a purchase. The service description and written scope shown before payment form part of your purchase.
Individual consultations
You may cancel a paid 20-minute or 60-minute consultation at least 24 hours before its scheduled start for a full refund, or reschedule once at no charge, subject to availability. If you purchase a consultation less than 24 hours before it starts, you may cancel within one hour of purchase for a full refund if the session has not begun.
A later cancellation or missed appointment is not refundable. If an emergency prevents you from attending, contact us; we may offer a courtesy reschedule. Once the consultation has been delivered, its fee is earned and is not refundable, except where we did not provide the agreed service or a refund is required by law.
Multi-part services
You may cancel a package before work begins for a full refund. Once work begins, completed sessions, delivered materials, and completed milestones are earned and are not refundable. We will refund the price allocated to any undelivered portion. That allocation is shown in the written scope before payment.
Third-party or travel expenses may be deducted only when disclosed and approved in writing before they are incurred, and only for documented amounts actually spent. Onsite projects and ongoing support may have additional cancellation terms in a written proposal presented before payment. If the proposal does not specify different terms, this policy applies. No recurring payment is created unless you separately agree to it.
If KAVOVI Helps cannot provide the service
If we cancel a session or cannot provide an agreed deliverable, you may choose an available replacement date or a refund for that undelivered portion. If we cannot provide the purchased service at all, we will issue a full refund.
Request a cancellation or refund
Email calledformstudio@gmail.com with your name, purchased service, scheduled date if applicable, PayPal transaction ID, and requested resolution. We will respond within five business days. Approved refunds are issued through PayPal to the original payment method; the time for funds to appear depends on the payment provider.
Consulting provides guidance and agreed deliverables, not a guaranteed business, licensing, inspection, or financial result. An outcome different from what you hoped for does not by itself make completed, agreed work refundable. This policy does not limit rights under applicable law or PayPal’s buyer protection and dispute processes.